Our latest Net Promoter Score is in.

You have probably already read across the site on how much we prioritise customer service and making sure our customers are happy. To see how we were performing we recently ran a Net Promoter Score (NPS) survey. NPS is a widely used market research metric that asks respondents to rate the likelihood that they would recommend a company. We had a great response and we managed to score a whopping 95 which we are very happy with and proud of! As with everything in life, there is always room for improvement, but this reassures us that we are on the right path in the quality of services we are delivering.

Thankyou to all who took part in the survey, and we will keep trying to improve this score throughout the next 12 months!